California Penal Code §851.5 establishes the right of an arrested person to make at least three free local telephone calls upon being booked: one call to an attorney, one to a bail bond agent, and one to a relative or other personal contact. In addition to any telephone access provided by the arresting agency, the intake holding areas of the Jail are equipped with phones providing free local calls. Long distance calls may be made “collect.”
After completing the booking process, inmates remaining in custody will be assigned to a housing unit. Depending on the type of housing unit to which the incarcerated person is assigned, telephones will be available either in common areas (“dayrooms”) or inside their cell. Under normal conditions, inmates have access to phones between the hours of 8:00 am – 9:45 pm. Telephones may not be available during certain periods, such as searches, emergencies, temporary lockdowns, etc. Telephone access may also be restricted for disciplinary reasons against an individual incarcerated person or an entire housing unit.
Incarcerated person telephone service is provided through Global Tel Link (GTL) / ViaPath. All outgoing calls are collect or prepaid collect calls, except for calls to designated organizations, which are free of charge. All calls are subject to recording and monitoring. Create an account or sign in to an existing account by visiting: https://web.connectnetwork.com/welcome-gtl/?utm_source=gtl.net%20Header%20Deposit%20Button&utm_medium=Web&utm_campaign=Deposit%20Funds%20Now%20to%20Choice%20Page
Many cell phone providers are unable to accept collect billing. Check with your service provider. If your provider doesn’t accept collect billing, a prepaid account will need to be established to offset this restriction and ensure future calling. GTL / ViaPath offers prepaid collect services described in the following brochures:
| AdvancePay Brochure (English) |
Brochure (pdf) |
| AdvancePay Brochure (Español) |
Brochure (pdf) |
| AdvancePay Brochure (Hmong) |
Brochure (pdf) |
| AdvancePay Brochure (Lao) |
Brochure (pdf) |
| AdvancePay Brochure (Punjabi) |
Brochure (pdf) |
| AdvancePay Brochure (Vietnamese) |
Brochure(pdf) |
The following scenarios are automatically detected by the incarcerated person telephone system, and may result in your call being terminated. By following these helpful hints, you can help to keep your call from being disconnected:
- Do not attempt to dial three-way
- Do not place a caller on hold
- Do not use call waiting features
- Do not press numbers on the keypad
- Avoid long pauses in your conversation
Effective April 5, 2021, Global Tel Link (GTL) / ViaPath is the provider for incarcerated person phone services. Money can be added to an account by visiting https://web.connectnetwork.com/ or calling 1-800-483-8314. The GTL / ViaPath inmate information number is (559) 475-9491. You may also follow GTL / ViaPath on Facebook at https://www.facebook.com/GTLGlobalTelLink
You should not place any money with Legacy Inmate Communications, as it is no longer a telephone provider for Fresno County Jail incarcerated persons. For customer service issues regarding incarcerated person telephone services, please contact Legacy at (888) 729-4326 or online at www.legacyinmate.com.
